Promero offers Allegro Express, the premier all in one complete call center software solution with module products that are natively pre-integrated with each other. Allegro Express was developed with robust cutting-edge technology, delivering flexible, scalable, reliable and proven turn-key solutions. Allegro Express transforms your contact center into a top-level service center, providing a great combination of natively integrated components targeted at increasing productivity of your call center, maximizing income, cutting costs and obtaining high levels of satisfaction.
Allegro Express uses industry standard servers, cutting the dependencies on proprietary hardware and vendors. It is virtualized and allows the operation of multiple call centers in different geographic locations using the same centralized infrastructure. It is a technological platform suitable for companies of any size. It also allows remote supervision and administration, tele-working and tele-commuting. Allegro Express has a universal interaction queue allowing the customer to decide which communication channel to use: telephone, e-mail, web-chat, web-callback, SMS, etc.
Solutions
Allegro Express is more than just software and hardware wrapped up together. Throughout the years, it was developed to satisfy the solution needs for Customer Service, Telemarketing, Collections, Outsourcing CCO/BPO, government, political campaigns and Telco. |
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Improving Contact Center Service and Performance
